However if you are not 100% satisfied with one of our WordPress themes or plugins, we are happy to offer a 14-day, money-back guarantee on all single theme and plugin purchases. Simply contact us within 14 days of your purchase, with details of your request, and we’ll be happy to initiate a refund on your purchase.
Conditions for a Declined Refund
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds in specific cases.
We will not refund your purchase in the following situations:
- No refunds will be given after 14 days from the initial purchase.
- Refunds do not apply to product upgrades or annual renewals.
- Due to the possibility of dishonest tactics, we reserve the right to refuse refunds on the Master Club subscriptions. If we determine the refund policy is being taken advantage of or is abused.
- If we detect that the theme is installed on customer website.
- If you benefited from technical support from our team. In such cases we’ll provide a partial refund.